Frequently asked questions
Are you a brand with questions? If so, click here.
Is it really 20% commission on all sales?
Yes! All sales. You'll earn 20% commission on every product you sell and get paid directly to your bank or PayPal account at the end of each month. Occasionally, you can earn even higher commissions and cash bonuses through our seller incentives programs.
How do I get paid?
After you make your first sale, you'll get an email with instructions on how to sign-up and get paid. We use Tipalti to securely send payments directly to your bank or PayPal account. Payments are sent at the start of each month for the previous month's sales.
How do I sell the products?
However you want! You are a creator and you know your followers. Whether it’s going live to demonstrate the product, taking beautiful glossy images on Instagram or crafting a clever TikTok, you do you. If you’re looking for inspiration however, you can always visit our socials where we have a lot of fun featuring the products you can sell with Orca.
Do I have to ship anything?
No. Orca handles all shipping and fulfillment. You can just sit back and wait for the payment to hit!
How will I know when I make sale?
You will be notified by email every time a sale occurs in your store. You also can view your current and past sales data by clicking on the "Reports" section of your app from the main menu.
What if the customer has issues with their order?
As soon as someone orders a product from your store they will be sent a confirmation email. That email will include contact information for them if they have any issues or questions. And you can always send people to firstname.lastname@example.org.
Can I be featured on Orca’s socials?
If you’re having fun and making money using your Orca-powered store, we’d love to feature you and tell your story! Hit us up at email@example.com and let’s make it happen. If you’re located in Los Angeles, we could even go live together.
I have more questions about this Orca thing. Who can I talk to?
Great! We love to talk. Email us at firstname.lastname@example.org and we'll get you answers. 🙂